# Terms of Service

**Last Updated: January 2025**

## Agreement to Terms

By accessing or using Move Butlers ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

## Service Description

Move Butlers is a platform that connects customers with moving companies, real estate agents, and service providers. We facilitate lead generation, service matching, and business transactions between customers and service providers.

## User Accounts

### Account Creation
- **Registration Required**: You must create an account to use our services
- **Accurate Information**: Provide accurate, current, and complete information
- **Account Security**: Maintain the security of your login credentials
- **Terms Acceptance**: By creating an account, you accept these Terms of Service

### Account Responsibilities
- **Single Account**: One account per person or entity
- **Password Security**: Keep your password confidential
- **Account Activity**: You are responsible for all activity under your account
- **Notification**: Notify us immediately of any unauthorized use

## Lead Generation & Data Sharing

### Lead Information
- **Data Collection**: We collect and store your moving and contact information
- **Lead Sharing**: Your information is shared with qualified service providers
- **Lead Sales**: Your information may be sold to service providers as leads
- **Third-Party Integration**: Data shared with Granot, Zapier, and other platforms

### Service Provider Matching
- **Automatic Matching**: We automatically connect you with relevant service providers
- **Lead Distribution**: Your information distributed to multiple qualified providers
- **No Guarantees**: We do not guarantee specific service provider responses
- **Provider Selection**: You choose which service providers to work with

## Live Tracking & Analytics

### Real-Time Monitoring
- **Activity Tracking**: We track your activity on our platform
- **Session Monitoring**: Monitor page visits and user behavior
- **Performance Analytics**: Analyze platform usage for improvement
- **Data Collection**: Collect technical and usage data

### Privacy Considerations
- **Transparency**: We inform you about tracking practices
- **Opt-Out Options**: Available for certain tracking features
- **Data Security**: Implement appropriate security measures
- **Limited Use**: Tracking data used for service improvement only

## Service Provider Terms

### For Moving Companies
- **Lead Purchases**: Leads purchased at specified rates
- **Payment Terms**: Prepaid balance system with automatic charging
- **Granot Integration**: Automatic lead transfer to Granot platform
- **Quality Standards**: Maintain professional service standards

### For Real Estate Agents
- **Lead Access**: Access to qualified real estate leads
- **QR Code Distribution**: Distribute QR codes for lead capture
- **Commission Structure**: Commission rates as specified in agreements
- **Compliance**: Comply with real estate regulations and standards

## Payment Terms

### Lead Pricing
- **Variable Pricing**: Lead prices vary by service type and market
- **Prepaid System**: Service providers maintain prepaid balances
- **Automatic Charging**: Charges processed automatically for lead delivery
- **No Refunds**: Lead purchases are final and non-refundable

### Billing Practices
- **Transparent Pricing**: Clear pricing displayed before purchase
- **Payment Methods**: Debit card payments for balance top-ups
- **Billing Records**: Detailed billing records available
- **Dispute Resolution**: Process for resolving billing disputes

## Prohibited Uses

### Unlawful Activities
- **Illegal Purposes**: Do not use the Service for unlawful purposes
- **Fraud Prevention**: No fraudulent or deceptive practices
- **Compliance**: Comply with all applicable laws and regulations
- **Respectful Use**: Use the Service respectfully and professionally

### Platform Misuse
- **No Spam**: No unsolicited communications or spam
- **No Abuse**: No harassment or abuse of other users
- **No Hacking**: No attempts to hack or compromise the platform
- **No Scraping**: No unauthorized data collection or scraping

## Intellectual Property

### Our Content
- **Ownership**: Move Butlers owns all platform content and technology
- **Trademarks**: Move Butlers trademarks protected by law
- **Copyright**: Platform content protected by copyright
- **License**: Limited license to use the Service as intended

### Your Content
- **User Content**: You retain ownership of content you provide
- **License Grant**: Grant us license to use your content for service delivery
- **Responsibility**: You are responsible for your content
- **Compliance**: Ensure your content complies with these Terms

## Disclaimers & Limitations

### Service Availability
- **No Guarantees**: We do not guarantee uninterrupted service availability
- **Maintenance**: Service may be temporarily unavailable for maintenance
- **Third-Party Dependencies**: Service depends on third-party providers
- **Force Majeure**: Service may be affected by circumstances beyond our control

### Service Quality
- **No Warranties**: Service provided "as is" without warranties
- **Provider Quality**: We do not guarantee service provider quality
- **Outcome Disclaimer**: No guarantee of specific outcomes or results
- **Use at Own Risk**: You use the Service at your own risk

## Limitation of Liability

### Liability Limits
- **Maximum Liability**: Our liability limited to amounts paid for services
- **Consequential Damages**: No liability for consequential or indirect damages
- **Force Majeure**: No liability for circumstances beyond our control
- **Third-Party Actions**: No liability for third-party actions or omissions

### Indemnification
- **User Indemnification**: You indemnify us against claims arising from your use
- **Compliance**: Ensure compliance with all applicable laws
- **Defense Costs**: Responsible for defense costs and settlements
- **Cooperation**: Cooperate with our defense of claims

## Termination

### Account Termination
- **User Termination**: You may terminate your account at any time
- **Our Termination**: We may terminate accounts for Terms violations
- **Effect of Termination**: Termination affects access to the Service
- **Data Retention**: Some data may be retained after termination

### Service Discontinuation
- **Right to Discontinue**: We may discontinue the Service at any time
- **Notice Period**: Reasonable notice provided for service discontinuation
- **Data Migration**: Assistance with data migration when possible
- **No Liability**: No liability for service discontinuation

## Dispute Resolution

### Governing Law
- **Jurisdiction**: Terms governed by laws of [State/Country]
- **Venue**: Disputes resolved in courts of [State/Country]
- **Arbitration**: Some disputes may be resolved through arbitration
- **Class Action Waiver**: Waiver of class action participation

### Resolution Process
- **Good Faith**: Attempt to resolve disputes in good faith
- **Mediation**: Mediation before formal legal proceedings
- **Arbitration**: Binding arbitration for certain disputes
- **Legal Action**: Right to pursue legal action when necessary

## Changes to Terms

### Updates
- **Right to Modify**: We may modify these Terms at any time
- **Notification**: Users notified of significant changes
- **Effective Date**: Changes effective 30 days after notification
- **Continued Use**: Continued use constitutes acceptance of changes

### Communication
- **Email Notice**: Changes communicated via email
- **Platform Notice**: Changes posted on the platform
- **Version Control**: Previous versions available upon request
- **Acceptance**: Acceptance required for continued service

## Contact Information

For questions about these Terms of Service:

**Move Butlers**
- **Email**: legal@movebutlers.com
- **Phone**: (555) 123-4567
- **Address**: 123 Business Street, City, State 12345

## Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

## Entire Agreement

These Terms constitute the entire agreement between you and Move Butlers regarding the Service.

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*By using Move Butlers services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.*