# Privacy Policy

**Last Updated: January 2025**

## Introduction

Move Butlers ("we," "our," or "us") operates the Move Butlers platform that connects customers with moving companies, real estate agents, and service providers. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services.

## Information We Collect

### Personal Information
- **Contact Information**: Name, email address, phone number, mailing address
- **Moving Information**: Move dates, property details, budget, preferences
- **Account Information**: Login credentials, profile information
- **Communication Data**: Messages, inquiries, feedback

### Technical Information
- **Device Information**: IP address, browser type, device identifiers
- **Usage Data**: Pages visited, time spent, interactions with our platform
- **Location Data**: ZIP codes, general geographic location
- **Live Tracking**: Real-time page visits, session data, activity tracking

### Lead Data
- **Customer Preferences**: Service interests, contact preferences
- **Property Details**: Address, size, type, special requirements
- **Moving Timeline**: Dates, urgency, budget constraints

## How We Use Your Information

### Primary Uses
- **Service Delivery**: Connect you with moving companies and service providers
- **Lead Generation**: Share your information with qualified service providers
- **Communication**: Send updates, quotes, and service-related information
- **Platform Improvement**: Enhance user experience and service quality

### Data Sharing & Reselling
- **Partner Companies**: We share your information with moving companies, real estate agents, and service providers to facilitate service connections
- **Lead Generation & Sales**: Your information may be sold as leads to qualified service providers for marketing and customer acquisition purposes
- **Third-Party Integrations**: Data transmitted through Granot, Zapier, webhooks, and other service integration platforms to deliver requested services
- **Business Partners**: Information shared with trusted business partners for service delivery and platform operation

### Live Tracking & Analytics
- **Real-Time Monitoring**: We track your activity, page visits, and interactions on our platform in real-time to optimize service delivery and user experience
- **Session Tracking**: Monitor page visits, user behavior patterns, and engagement metrics to improve platform functionality
- **Performance Analytics**: Analyze platform usage patterns, service effectiveness, and operational performance metrics

## Data Sharing Practices

### With Service Providers
- **Moving Companies**: Your moving information is shared with licensed moving companies
- **Real Estate Agents**: Property and contact information shared with real estate professionals
- **Service Partners**: Information shared with internet, cable, and utility providers

### With Third-Party Platforms
- **Granot Integration**: Moving leads automatically sent to Granot platform for lead distribution and management
- **Zapier Webhooks**: Data transmitted to configured webhook endpoints for automated workflow processing
- **CRM Systems**: Information integrated with partner customer management systems for lead tracking and management
- **Analytics Services**: Usage data shared with third-party analytics providers to measure and optimize service delivery

### Business Transfers
- **Company Sales**: Information may be transferred in business acquisitions or mergers
- **Asset Transfers**: Data may be included in asset sales or transfers

## Data Security

We implement appropriate security measures to protect your personal information:
- **Encryption**: Data encrypted in transit and at rest
- **Access Controls**: Limited access to authorized personnel only
- **Regular Audits**: Security assessments and vulnerability testing
- **Secure Storage**: Information stored in secure, monitored systems

## Your Rights & Choices

### Access & Control
- **Account Access**: View and update your account information
- **Data Portability**: Request a copy of your personal data
- **Deletion Rights**: Request deletion of your personal information
- **Opt-Out**: Unsubscribe from marketing communications

### Tracking Controls
- **Cookie Settings**: Manage cookie preferences in your browser settings
- **Do Not Track**: We respect browser Do Not Track signals where technically feasible
- **Analytics Opt-Out**: Contact us to disable or limit analytics tracking
- **Marketing Opt-Out**: Unsubscribe from marketing communications via email links or by contacting us

### Opt-Out of Data Sharing
You have the right to opt-out of certain data sharing practices. To exercise this right:
- **Contact us** at privacy@movebutlers.com with your request
- **Specify** which data sharing you wish to opt-out of
- **Note**: Opting out of essential data sharing may limit service functionality

## Data Retention

- **Active Accounts**: Information retained while account is active
- **Lead Data**: Retained for business and legal purposes
- **Analytics Data**: Retained for platform improvement
- **Legal Requirements**: Some data retained to comply with legal obligations

## Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

## International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers.

## Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:
- **Email Notification**: Sent to your registered email address
- **Platform Notice**: Posted on our website and platform
- **Effective Date**: Changes effective 30 days after notification

## Contact Information

For questions about this Privacy Policy or our data practices:

**Move Butlers**
- **Email**: privacy@movebutlers.com
- **Phone**: (555) 123-4567
- **Address**: 123 Business Street, City, State 12345

## Compliance

This Privacy Policy complies with applicable data protection laws including:
- **GDPR**: General Data Protection Regulation (EU)
- **CCPA**: California Consumer Privacy Act (US)
- **PIPEDA**: Personal Information Protection and Electronic Documents Act (Canada)

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*By using Move Butlers services, you acknowledge that you have read and understood this Privacy Policy.*